The Pharmacy Technician Job Description

A typical pharmacy technician job description is as follows:

  • Act as a patient advocate by ensuring that the patient’s prescribed drug therapy is followed as prescribed
  • Meet patients’ medical, social, and personal needs related to their pharmacy care plan
  • Coordinate patients’ prescribed pharmacy care with their healthcare providers to ensure that drug therapy is successful

The pharmacy technician’s primary responsibilities:

  • Answer patient questions and troubleshoot/resolve them promptly.
  • Understand the various challenges of specific diseases.
  • Assist patients with their drug therapy and pharmacy care issues.
  • Process new and refill prescriptions
  • Promote patients’ drug compliance.
  • Report all drug adverse events.
  • Establish and maintain good relationships with physician/healthcare practices.
  • Assist in streamlining communication with the patient, insurance companies, pharmacist, nurses, lab and other healthcare-related parties.
  • Accept the full responsibility for the patient’s pharmacy care plan.
  • Work as part of a team to provide support to other members of the healthcare team.
  • Maintain current notes and paperwork related to the patient’s drug therapy and pharmacy care plan
  • Coordinate responses and resolutions with appropriate internal and external parties.
  • Perform all tasks in a safe manner that is consistent with corporate policies as well as state and federal laws

Other Components of a Pharmacy Technician Job Description

Typical requirements included in a pharmacy tech job description include the following skills, knowledge, and abilities:

  • Accurate data entry skills
  • Able to read, write, and speak English fluently
  • Strong time management and organizational skills
  • Excellent communication skills, both orally and in writing
  • Willingness to be a team player and promote a positive team environment
  • Excellent attention to detail
  • Flexible and proactive to meet varied patient needs
  • Self-motivated and able to work independently
  • Able to effectively present information to the patient and in small group situations
  • Dedicated to excellence and quality
  • Able to collaborate with other healthcare professionals
  • Strong interpersonal and “people” skills
  • Experienced in Microsoft Office (Word, Excel, Outlook, etc.)
  • Able to add, subtract, multiply, and divide in all units of measure; this may include using whole numbers, common fractions, and decimals and being able to compute rate, ratio, and percent

Physical demands of the job include being able to:

  • Stand for long periods.
  • Pick and pinch small tablets with fingers, and seize, hold, grasp or turn objects with hands.
  • Perceive the size, shape, temperature, or texture of objects by touching with fingertips.
  • Lift and push or pull up to 10 pounds.
  • See objects at close vision and be able to identify and distinguish colors.

Other skills and abilities include:

  • Be at least 18 years of age (or as required by state law).
  • Have typing skills of at least 30 wpm.
  • Pass a drug test.
  • Maintain information confidentiality
  • Offer flexibility in work hour scheduling, including evenings and weekends.

Some pharmacy technician job descriptions may also include the requirement of successful completion of employer-sponsored training programs. Others may require a pre-employment physical exam, including a criminal background investigation (as well as fingerprinting). If the candidate has a felony or misdemeanor conviction, it may disqualify the applicant from employment.

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